We want you to be happy with your jewels! If they don't make you say "olive" it, we'd love to help you coordinate a return, exchange or store credit for qualifying item(s).
Returns from the USA:
Please click HERE to process your return, exchange or store credit.
US returns are sent to Blaine, Washington. At that time they will be forwarded to our Canadian location, where we will process your return. Please note the entire return process will take an estimated 3-4 weeks from when you ship it, to when your return is processed.
Returns from Canada:
For a return, please click HERE. For an exchange or store credit, please contact our team at firstname.lastname@example.org.
Canadian returns are sent to our office in Koganei, Tokyo 184-0011,Japan
If you had an issue with your product, please send a photo to our team at email@example.com; we are happy to work with our customers and offer replacements within 90 days of purchase.
Please note; A return shipping label will be generated if you qualify for a return within Canada and the USA. There will be a $7.95 USD charge for this shipping label. If you choose exchange or store credit, we will provide a complimentary return label. Additional shipping costs and any other fees associated with sending your package back is the responsibility of the customer. All shipping charges with your order are non-refundable.
Returned items must be:
- Unworn, unused and in new condition
- In their original packaging
- Accompanied by the original packing list
- Click here to get started - RETURN REQUEST
The following items are a final sale and are not eligible for a return:
- Sale items
- Hair accessories, jewelry care and accessories
- Personalized and custom pieces
- All non-jewelry items (beauty, greeting cards, novelty kits, homewares)
- Promotional discounts are subject to be a final sale. Please see promotional fine print before purchasing
Note that we do not accept packages shipped with DHL, FedEx, UPS, any other couriers. Packages that incur duties/customs or handling fees will be not be accepted. If you are shipping from the USA, please ship with USPS (United States Postal Service).
Once your return is received and checked, a refund or credit will be issued to you within 2 weeks to the same form of payment. If your order was paid using a gift card, you will be credited back on a gift card. If you choose to exchange an item, we will process the exchange item order as soon as your return is on the way back to our office.
If your order was a pre-order or back-shipped, please contact us at firstname.lastname@example.org due to the special circumstance.
Note that refunds vary on a case by case basis, and not all returns are treated the same so please contact us before sending your order back if you have any questions.